Returns & Non-Consumption Policy

Once analytical material leaves our controlled environment, its storage history can no longer be verified. Reintroducing returned vials into inventory would break lot traceability and undermine the integrity of every Certificate of Analysis we issue. For that reason, opened or unsealed material is never restocked or resold.

Every order is released on the express condition that the material will be used only for laboratory research and never administered to humans or animals. A claim, request, or complaint premised on personal administration cannot be serviced and will be closed.

Accounts that indicate intent to consume, resell for consumption, or repackage material for consumer use are permanently closed, and pending orders are cancelled and refunded less shipping.

• Fulfilment error — wrong compound, wrong mass, or wrong quantity relative to your order confirmation.
• Transit damage — cracked vial, breached stopper, or compromised tamper seal on arrival.
• Confirmed thermal excursion — as defined in the Shipping & Cold-Chain Policy.
• Specification non-conformance — material that fails to meet the purity or identity stated on its Certificate of Analysis.

Opened, punctured, reconstituted, or unsealed vials; material stored outside the stated conditions after delivery; orders where the buyer changed their research plan; custom or made-to-order syntheses; and shipments reported more than 14 days after delivery are not eligible for return or refund.

Contact quality assurance within 14 days of delivery — within 48 hours for cold-chain or damage claims — with the following:

• Order number and lot identifier from the vial label or batch card.
• Photographs of the outer carton, packout, coolant, and affected vials as received.
• A short description of the discrepancy or observed non-conformance.

Approved claims receive a return authorization number. Unauthorized returns are refused at receiving.

Verified claims are resolved by replacement from a current lot at no cost, including return and reshipment freight, or by refund to the original payment method where a replacement lot is unavailable. Refunds are issued within 5 to 7 business days of approval. Digital-asset payments are refunded in the same asset at the prevailing rate on the refund date.

Orders may be modified or cancelled without charge until the lot is released and a label is generated. After dispatch, the shipment must be received and processed as a claim. Subscriptions may be paused or cancelled at any time before the next fulfilment date from the researcher dashboard.